Monika Cichowska is a VentureFIRST security officer who works as part of Venture’s bespoke front of house service – an all-in-one solution for commercial security and reception needs.
As part of the team assigned to health insurer Simplyhealth, Monika provides security and reception duties for the company’s four different sites in Andover and Winchester. She is SIA licensed and highly proficient in customer service.
If I’m working the early shift, I will arrive on site and begin my day by checking the building for any problems, including leaks and other maintenance issues that may need addressing by the facilities team. I will then unlock the premises ready for the employees’ arrival.
I’ll check the diary and prepare for anything that may be happening that day, for example visitors who may be coming and car park bookings. Then as staff arrive, I will check they have the appropriate identification with them.
Throughout the day I will meet and greet visitors, signing them in and issuing them with an ID badge. Other duties include answering the phone, signing for and securing deliveries and managing car park bookings.
Everything I do, including any maintenance issues I spot or incidents that may occur throughout the day, are recorded electronically. These reports are then automatically sent to the facilities team each day. The reports are an auditable record of what is happening, but also help them in planning and tackling maintenance issues.
If something is urgent, they will of course be alerted immediately. In these cases, I will alert my supervisor and the head office team right away, for their advice and support. It’s great to know I have their backing at all times.
I enjoy my job very much. It’s a very busy and varied role covering everything from manning the switchboard, to greeting visitors, managing parking bookings and checking and securing client buildings.
It’s nice being part of such a close-knit a team and no two days are the same. I especially enjoy the interaction I get to have with lots of different people. Everyone at Simplyhealth is really friendly and I fitted in very quickly.