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First impressions count and when a visitor or employee comes on the premises you will want to ensure the experience they receive is both positive and professional. You will also want complete peace of mind that all security considerations are covered.
The impact of COVID-19 means reception teams will also be dealing with some unique security challenges right now.
While traditionally you may have employed both security and reception personnel to handle these functions, why pay twice?
All VentureFIRST security officers are fully trained and SIA licensed and skilled in customer service, meaning they can undertake both security and reception duties. For our customers, this offers a highly professional and cost-effective solution to managing their front of house needs.
Our male and female officers become a valued member of the team, behaving in a way that embodies the values of the organisation and upholds its reputation at all times.
As part of a commitment to raising standards and enhancing the onsite experience, Simplyhealth was keen to consolidate its front of house service offering. All reception duties are now being covered by Venture’s SIA licensed and trained security officers, who are specially trained in customer service.
The VentureFIRST officers ensure a strong first impression is delivered. They provide a high quality service that upholds the company’s values and reputation, while being reflective of the position Simplyhealth holds within the industry.
Detailed electronic records that log each officer’s activity, as well as recording any maintenance issues spotted and other events of note, are provided to the facilities team daily, supporting them to manage the smooth operation of the site.
Meet Monika – VentureFIRST security officer
“I enjoy my job very much. It’s a very busy and varied role covering everything from manning the switchboard, to greeting visitors, managing parking bookings and checking and securing client buildings. It’s nice being part of such a close-knit a team and no two days are the same. I especially enjoy the interaction I get to have with lots of different people.”