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  • FAQ

    Below you will find answers to the questions we get asked the most about our business.

    Frequent Questions

01264 391538office@venturesec.co.uk

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Our Locations

Proudly serving the south of the UK

  • Guard patrols

    Andover (Head) Office

    Unit 8 Focus Way
    Walworth Business Park
    Andover, Hampshire
    SP10 5NY

    01264 391538

  • Guildford Hub

    Unit 7 Enterprise Estate
    Moorfield Rd
    Guildford, Surrey
    GU1 1RB

    01483 668390

  • Security on patrol

    Salisbury Hub

    65 New Street
    Salisbury, Wiltshire
    SP1 2PH

    01722 510110

  • Corporate static guard

    Southampton Hub

    International House
    International Business Park
    Southampton, Hampshire
    SO18 2RZ

    02382 541130

Common
Questions

 

We believe in being as clear and as transparent as possible in every aspect of our business. Over the years we have been asked a number of questions and the most frequently asked ones have been captured.

  • What security services does Venture Security provide?

    We provide a wide range of professional security services for businesses, public sector organisations, events and residential clients.

    Our services include manned guarding, mobile patrols, keyholding and alarm response, locks and unlocks, city centre security, residential security, event and venue security, and remote CCTV monitoring through VentureSIGHT.

    We can provide individual services or work with you to develop a combination of security measures tailored to your premises, risks and operational requirements.

     

    Explore our Services
  • Why choose Venture Security?

    We’ve been protecting people, places and property since 2006 and believe good security is about much more than simply providing somebody in a uniform.

    We combine experienced people with strong operational management, professional standards and technology to deliver security solutions built around the needs of each client.

    As an independent security provider, we pride ourselves on building long-term relationships with our clients and providing a responsive, personal service. Find out more about Venture Security here.

  • What areas do you cover?

    We provide security services across central southern England, supporting clients throughout Hampshire, Berkshire, Wiltshire, Dorset, Surrey, Gloucestershire, Somerset and the surrounding areas.

    Our head office is in Andover, Hampshire, supported by regional hubs in Wiltshire and Surrey that enable our operational teams to provide responsive local coverage.

    If you’re unsure whether we cover your location, please get in touch with our team.

  • How do you ensure your security personnel are appropriately screened and vetted?

    We take the recruitment, screening and ongoing management of our people seriously.

    Our security personnel are screened in accordance with the requirements applicable to their role, including BS 7858 screening, and we verify SIA licences where a role requires one. Additional checks may also be undertaken where appropriate to the role, client or working environment.

    Screening is only one part of the process. Our personnel receive training, assignment-specific instructions and ongoing support, with performance monitored throughout their employment.

  • How do I know that a security officer is correctly licensed?

    Anyone carrying out a licensable security activity must hold the appropriate Security Industry Authority (SIA) licence for the work they are undertaking.

    You can check an individual’s licence and its current status using the SIA’s online Register of Licence Holders.

    All Venture Security personnel deployed to roles requiring an SIA licence are required to hold the appropriate valid licence.

  • What level of insurance cover does Venture Security have?

    We maintain comprehensive insurance appropriate to the security services we provide.

    Our current Public Liability and Employers’ Liability cover is £10 million each. We are happy to provide clients and prospective clients with evidence of our current insurance arrangements as part of their due diligence or procurement process.

    If you’re comparing security providers, we recommend checking that any prospective supplier has appropriate insurance for the services they will be providing.

  • What is VentureSIGHT?

    VentureSIGHT is our professional remote CCTV monitoring service, providing active surveillance and response when your premises need protection.

    Rather than relying solely on CCTV footage being reviewed after an incident, alerts can be assessed by our trained monitoring team as they happen. Depending on the circumstances, our team can take appropriate action, including contacting a keyholder, dispatching a mobile security officer or escalating an incident to the emergency services.

    Monitoring can be provided 24 hours a day, 365 days a year, or tailored to particular periods such as evenings, weekends and holidays.

  • Can VentureSIGHT monitor my existing CCTV system?

    Potentially, yes. In many cases, existing CCTV systems can be connected to a professional remote monitoring service without replacing the entire system.

    Compatibility will depend on your existing equipment, configuration and connectivity, so we’ll need to understand a little more about your current setup before confirming what’s possible.

    Our team can work with you or your CCTV installer to establish whether your existing system is suitable and what may be required to connect it to VentureSIGHT.

  • Can CCTV monitoring be combined with a security response?

    Yes. One of the advantages of combining VentureSIGHT with our wider security services is the ability to create a joined-up response.

    Where appropriate, CCTV monitoring can work alongside services such as key holding, alarm response and mobile security. If an incident is identified, our monitoring team can assess what is happening and initiate the agreed response.

    We can work with you to determine an appropriate escalation and response plan for your premises.

  • What training courses do you provide?

    We provide professional training for both individuals and organisations, combining recognised qualifications with practical learning backed by real-world operational experience.

    Our growing training portfolio includes SIA licence-linked security training, first aid training and wider workplace training, alongside e-learning and training solutions for businesses and organisations. Visit our training pages for more information.

  • Do you provide SIA licence-linked training?

    Yes. We provide SIA licence-linked training for people looking to enter or progress within the private security industry.

    Our security training includes qualifications for Door Supervisors, Security Officers and CCTV Operators (Public Space Surveillance), together with relevant refresher training.

    If you’re unsure which qualification you need for the SIA licence you intend to apply for, our training team can help you understand the options available.

  • Can you provide training for my team or organisation?

    Yes. As well as training individuals, we work with businesses and organisations looking to develop their people or arrange training for groups and teams.

    Depending on the course and your requirements, this can include group bookings, private courses and bespoke training programmes, delivered at our professional training facilities or, where appropriate, at your premises.

    Our aim is to provide organisations with a flexible training partner rather than simply somewhere to book individual course places.

  • How do I request a quote or discuss my requirements?

    Simply get in touch with us.

    Whether you’re looking for security services, CCTV monitoring, professional training or aren’t quite sure what solution you need, tell us a little about your requirements and we’ll make sure your enquiry reaches the right member of our team.

    You can use the contact form on this page, call us or email us.

  • How do I make a complaint or provide feedback?

    We’re committed to delivering a high-quality service and welcome feedback from our clients, learners and anyone who interacts with Venture Security.

    If something hasn’t met the standard you expected, we want to know about it so that we can investigate, put things right where appropriate and identify any lessons or improvements.

    Our Complaints Policy explains how to raise a complaint, how it will be handled and the options available if you remain dissatisfied with the outcome.