Privacy Policy

Last updated: 28 January 2026

Venture Security respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Who We Are

Venture Security is a UK-based security services provider. We are the data controller for any personal data collected via our website or through our operational and reporting processes.

Contact details:
Email: office@venturesec.co.uk
Phone: 01264 391538
Postal address: Unit 8 Focus Way, Walworth Business Park, Andover, Hampshire, SP10 5NY
ICO Registration Number: Z1775475

2. What Personal Data We Collect

We may collect the following categories of data:

• Contact details: Name, email address, phone number, company name
• Website usage data: IP address, browser type, device information, and cookies
• CCTV footage: If you attend a site protected by Venture Security
• Monitored CCTV service: Live and recorded footage captured from client sites where Venture Security provides active monitoring
• Operational reports: Names, addresses, physical descriptions, incident details
• Body camera footage: Video and audio recordings of interactions during operations
• Call recordings: Inbound and outbound call recordings with our team
• Dash camera footage and vehicle tracking data: Visual and location data collected from company vehicles as part of operational activity
• Incident records: Including witness statements, logs, photographic evidence
• Job applications: CVs, cover letters, work history, references
• Customer service interactions: Emails, forms, and phone call records

We do not intentionally collect personal data from children under 16 except where they are involved in an incident or where data is required for the prevention or detection of crime. In such cases, data is handled strictly in accordance with applicable data protection laws and retained only for as long as necessary.

3. How We Collect Your Data

We collect personal data:

• When you complete a form on our website
• When you communicate with us by email or phone
• When we provide contracted security services
• During active patrols and incident responses
• Through operational reporting and body-worn cameras
• Through monitored CCTV feeds
• Through dash cameras and vehicle tracking systems
• Through inbound and outbound telephone call recordings
• Through automated tracking on our website (cookies)
• From job applicants via our recruitment process.

4. Why We Process Your Data

Note: Processing of personal data in operational reports, body camera footage, and call recordings is carried out under the lawful basis of public interest for the prevention or detection of crime, in line with the Data Protection Act 2018 Schedule 1, Part 2, para 10.

5. Cookies

We use cookies to improve your website experience, analyse traffic, and remember your preferences.

• Essential cookies: Necessary for the site to function
• Analytics cookies: Help us understand visitor behaviour
• Marketing cookies: May be used if marketing tools are embedded

You can manage cookie preferences at any time via our cookie banner.

6. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Contact form submissions: 12 months
• CCTV and body camera footage: 30 days (unless required for investigations or legal proceedings)
• Monitored CCTV footage: 31 days (or as agreed by the client contract)
• Dash cam and vehicle tracking data: 30 days (or longer where needed for incident investigation)
• Call recordings: 30 days (unless required longer for legal, training, or investigative reasons)
• Operational and incident reports: 7 years (unless required for investigations or legal proceedings)
• Job applicant data: 12 months unless hired
• Website analytics: As per cookie provider retention settings

7. Call Recordings

We may record inbound and outbound telephone calls for the purposes of:

• Staff training and development
• Monitoring service quality and ensuring compliance
• Dispute resolution or complaints handling
• Evidence in the event of legal or operational investigations

Recordings are stored securely and retained for 30 days, unless a longer retention is justified (e.g. active investigation). Access is strictly limited to authorised staff.

8. Monitored CCTV Services

For clients who engage us for live-monitored CCTV, we collect and process:

• Real-time footage from static or PTZ (pan-tilt-zoom) cameras
• Audio (if enabled and permitted)
• Alerts triggered by motion or AI analytics
• Escalation logs and incident reports based on footage reviews

This processing is carried out under the legal bases of public task and legitimate interests, specifically for crime prevention, detection, and emergency response. Monitoring is performed from our secure control room with restricted access.

Where we are the data processor on behalf of a client (i.e. the client is the data controller), we act under their instructions and relevant data processing agreements.

9. Dash Cameras and Vehicle Tracking

Venture Security vehicles may be fitted with:

• Dash cameras (front and/ or rear-facing) for road safety, incident documentation, and insurance protection
• GPS tracking systems for operational monitoring, route planning, and safeguarding personnel

These tools help prevent and respond to incidents, support investigations, and improve service efficiency. Data collected is limited to operational use, stored securely, and accessed only by authorised personnel.

10. Sharing Your Data

We may share your data with trusted third parties, including:

• IT providers and cloud hosting (e.g. Microsoft, Google)
• Employment background screening companies
• Legal advisors or insurers (if required)
• Law enforcement or regulatory bodies (when required by law or in the public interest)

We ensure all third parties respect your data and comply with data protection laws.

11. Law Enforcement and Police Requests

We work with UK police forces and law enforcement agencies in support of criminal investigations and public safety.

• Requests for footage or data should be made in writing to: office@venturesec.co.uk
• We accept requests via secure email or official data sharing links, in line with the requesting force’s own data sharing policy
• We will validate the legitimacy of any request before releasing footage or information
• Only relevant data will be disclosed, with appropriate redaction where necessary

We reserve the right to refuse requests that are not proportionate, lawful, or properly authorised.

12. International Transfers

We may transfer your data outside the UK (e.g. cloud platforms), but only where:

• There is an adequacy decision by the UK government, or
• Appropriate safeguards are in place, such as the International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs).

13. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal data
• Request correction of inaccurate or outdated information
• Request deletion of your data (where appropriate)
• Restrict or object to certain types of processing
• Request data portability (for data you provided to us)
• Withdraw consent at any time (where we rely on consent)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at office@venturesec.co.uk or write to the address above. We may require proof of identity.

14. Subject Access Requests (SARs)

• Email: office@venturesec.co.uk
• Include your full name, contact details, and details of the information you are requesting
• We may ask for verification of identity before processing the request

We will respond within one calendar month, in line with data protection law. Complex or excessive requests may be extended by a further two months, and we will inform you if this is the case.

We do not usually charge a fee for Subject Access Requests. However, a reasonable fee may apply if your request is manifestly unfounded, excessive, or repetitive, or if you request additional copies of the data. This fee will be limited to the administrative cost of providing the information. You will be notified in advance if a fee applies.

15. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on our website. If material changes are made, we may notify you where appropriate.