Safeguarding a Financial Services Hub: Reliable Security for James Hay’s Headquarters

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Contact

Contact

Number of Employees: 650
Location: Salisbury, Wiltshire
Type of Security: Key holding and alarm response, mobile patrols

Situation

A Venture customer since 2014, James Hay Partnership is a specialist provider of retirement wealth planning in the United Kingdom. Headquartered in Salisbury, and operating for over 40 years, the company works with a network of highly qualified financial advisers and investors, handling pensions for more than 58,000 clients. Today the company directly employs over 650 people at its offices, managing a portfolio of products, designed to give UK residents a comfortable retirement.

Task

Prior to engaging Venture for its security, James Hay’s security provisions had been managed by a third-party facilities company. As a cost saving exercise, James Hay Partnership decided to bring the management of its security, and other outsourced services, back in-house.

Key requirements of James Hay Partnership’s security contract included:

An experienced, local security provider
Protection of its premises, property and people
Key holding and security alarm response
Mobile patrols and a visible security presence to deter break-ins

Action

Rather than directly employ personnel, James Hay Partnership wanted to outsource its security to a professional provider. Venture Security came highly recommended. As a consequence, James Hay Partnership appointed Venture in November 2014 and has used our services ever since. We provide a visible security presence at James Hay’s offices, physically protecting its premises and providing reassurance to the company’s employees.

Services Venture Security currently provides James Hays Partnership include:

Static security officers on site with extra cover as required
Mobile security patrols of its premises
Key holding and alarm response

Results

James Hays is now benefiting from the services of an experienced, local security provider, also helping to meet the company’s corporate social responsibilities.

Venture is swift in its communication and extremely customer focused, with sound management at its core

The mobile security patrols provide extra peace of mind to James Hays’ facilities management team and employees, while deterring would-be criminals

Venture is flexible enough to be able to adapt to changing requirements, even at short notice

When it comes to working with Venture, we value their honesty and integrity. They are flexible and can adapt to meet our requirements, including acting on short notice requests

Shaun Evans, James Hay Partnership